As an Anko club member, you'll enjoy:

• Exclusive access to member-only events
• Early notification of new product launches
• Personalized promotions based on your interests
• Invitations to VIP experiences and special campaigns
• Digital membership for easy access

No, Anko club membership is completely free.

Anko club is open to all Anko customers. You must provide valid contact information during registration to receive communications about exclusive offers and events.

You can join Anko club by:
1. Downloading the Anko club app from your device's app store
2. Registering in-store with our team members

To register, you'll need to provide:

• Your full name
• Email address
• Contact number
• Address
• Date of birth
• Agreement to the Terms and Conditions and Privacy Policy

Yes. Anko is committed to protecting your privacy. Your personal information is handled in accordance with our Privacy Policy and applicable data privacy laws. We implement appropriate security measures to protect your data. For detailed information, please refer our Privacy Policy and T&Cs below.

No, each individual may have only one Anko club account. Multiple accounts registered to the same individual may be merged or deactivated.

Your digital membership ID and QR code are stored in the Anko club app. To access it:

1. Open the Anko club app
2. Log in to your account
3. Tap on the membership card icon on the home screen or navigation bar
4. Your digital membership card with QR code will appear

You can also add your membership card to your device's digital wallet for even easier access.

Anko club membership is entirely digital. Your membership ID and QR code are accessible through the AnkoClub app or can be added to your device's digital wallet.

When making a purchase at any Anko store:

1. Open your Anko club app or digital wallet
2. Show your membership QR code to be scanned at checkout
3. The associate will scan your code to register your purchase

Anko club is not a points-based loyalty program. Instead, we offer exclusive benefits, personalized offers, and special event invitations based on your preferences and shopping history.

No, Anko club memberships are individual and non-transferable. Each family member should register for their own membership to enjoy the benefits.

No, your Anko club membership does not expire. It will remain active as long as you continue to use your account. However, accounts that show no activity for an extended period (24 months or more) may be marked as inactive.

Information about events and promotions will be communicated through:

• Push notifications in the Anko club app
• Email communications (if you've opted in)
• SMS communications (if you've opted in)
• The "Events and Promotion" section in the app
• The "News & Product Discovery" section in the app

To register for events:

1. Log in to your Anko club app
2. Go to the "Events and Promotion" section
3. Browse available events
4. Select the event you're interested in
5. Tap "Register" or "Join" button
6. Follow the instructions to complete your registration

Some events may allow guests, while others are exclusively for members. Event details will specify if guests are permitted and any applicable terms.

The Anko club app includes:

• Digital membership ID/QR code
• Member profile and account management
• Event and promotion information
• News and product discovery
• Push notifications for offers and updates
• Ability to update your preferences and profile information

Yes, you can update most of your personal information in the app:

1. Log in to your Anko club account
2. Go to "Account Settings"
3. Select "Profile" or "Details"
4. Update your information as needed (except email address and date of birth, which cannot be changed after registration)
5. Save your changes

For assistance with updating your email address, please contact our customer support.

To manage your notification settings:

1. Log in to your Anko club account
2. Go to "Account Settings"
3. Select "Notifications"
4. Toggle on/off the types of notifications you wish to receive
5. Save your preferences

To reset your password:

1. On the login screen, tap "Forgot Password"
2. Enter the email address associated with your account
3. Check your email for password reset instructions
4. Follow the link to create a new password

If you're experiencing issues with the app:

1. Ensure your app is updated to the latest version
2. Restart the app and your device
3. Check your internet connection
4. If problems persist, contact our customer support

For assistance with your Anko club membership:

• Email: support@ankoclub.com
• In-store: Speak with any Anko team member at our locations

If you wish to close your account:

1. Log in to your Anko club account
2. Go to "Account Settings"
3. Select "Delete Account" option
4. Follow the prompts to confirm account closure

Alternatively, you can contact customer support for assistance with closing your account.

Anko is Australia's home and lifestyle brand offering stylish, affordable products across categories including home, storage, toys, beauty, nursery, pet products, fitness, arts and crafts, and travel. We design products that bring joy to everyday living at irresistibly low prices.

You can visit our stores at:

• Glorietta 2, Makati City
• Alabang Town Center, Muntinlupa City (opening 8 May 2025)
• Trinoma, Quezon City (opening soon)

For the most current store information, please visit anko.com/ph/store-locator